What is covered
- Defects of the movement that stop the watch from working or keeping time within the manufacturer's tolerances, under normal use.
- Repair of the movement, or, if a repair is not possible, a replacement of equal value or a refund.
What is not covered
- Normal wear: scratches, dents, fading, and wear of the case, bracelet, strap, crystal or bezel.
- Damage from accidents, impacts, misuse, or water entering the watch (including after the crown was left open or the watch was opened by someone else).
- Watches opened, repaired or modified by anyone other than us or the manufacturer's service.
- Batteries, straps and gaskets that wear with use, and loss or theft.
Manufacturer's warranty
If a manufacturer's warranty still applies to your watch, it is stated on the watch's page and runs alongside ours. Repairs under the manufacturer's warranty are done by the manufacturer's service.
How to make a claim
Contact us at (404) 850-4879 · info@watchflixnyc.com with your order details and a short description of the problem. We explain how to send the watch to us, fully insured and at our cost, and keep you informed until it is back with you.