What is covered
- Defects of the movement that stop the watch from working or keeping time within the manufacturer's tolerances, under normal use.
- Repair of the movement, or, if a repair is not possible, a replacement of equal value or a refund.
What is not covered
- Normal wear: scratches, dents, fading, and wear of the case, bracelet, strap, crystal or bezel.
- Damage from accidents, impacts, misuse, or water entering the watch (including after the crown was left open or the watch was opened by someone else).
- Watches opened, repaired or modified by anyone other than us or the manufacturer's service.
- Batteries, straps and gaskets that wear with use, and loss or theft.
How to make a claim
Contact us at WhatsApp (347) 637-7177 · info@watchflixnyc.com with your order details and a short description of the problem. We explain how to send the watch to us, fully insured and at our cost, and keep you informed until it is back with you.