Information you give us
When you contact us, send an inquiry or a valuation request, subscribe to our newsletter or place an order, we collect the details you provide, such as your name, email address, phone number, shipping and billing address, and the content of your message.
Information collected automatically
Like most websites, our hosting provider records basic technical data when you visit, such as your IP address, browser type and the pages you view. We use it to keep the site secure and working.
Your shopping bag and saved watches are stored in your own browser (local storage), not on our servers.
We use Google Analytics to understand how visitors use the site (for example which pages are viewed, how visitors arrive, and when a watch is added to the bag or a form is sent). Google Analytics uses cookies and collects information such as your device, browser, approximate location and the pages you visit; it does not receive your name, email or payment details from us. Google processes this data under its own privacy policy (policies.google.com/privacy). You can block these cookies in your browser settings or with Google's opt-out add-on (tools.google.com/dlpage/gaoptout). We do not use advertising cookies.
We use Microsoft Clarity to see how visitors use the site, through recordings of visits (mouse movements, clicks and scrolling) and heatmaps, so that we can find and fix problems. Clarity uses cookies; text typed into forms is masked and is not recorded. Microsoft's privacy statement explains how it handles this information.
How we use your information
- to answer your questions and inquiries;
- to process, ship and support your orders;
- to send our newsletter, if you subscribed (you can unsubscribe at any time);
- to prevent fraud and keep the site secure;
- to meet our legal obligations.
Sharing
We do not sell your personal information. We share it only with the service providers who help us run the store — for example our website host and form provider, payment providers and shipping carriers — and only as far as they need it to do their work, or when the law requires it.
How long we keep it
We keep personal information only as long as we need it for the purposes above, or as long as the law requires (for example, for tax records).
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Depending on where you live — for example in California — you may have additional rights under local privacy laws. We will not treat you differently for using them.
To make a request, contact us at info@watchflixnyc.com.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data.
Children
Our website is not intended for children under 16, and we do not knowingly collect their personal information.
Changes
We may update this policy. The date at the top of this page shows when it last changed.
Contact
Watchflix NYC LLC · 605 S Hill St., Los Angeles, CA 90014, United States · WhatsApp (347) 637-7177 · info@watchflixnyc.com