Return window
- Returns must be postmarked within 14 days of the date you received your watch (in the United States, the date you picked it up).
- There is no restocking fee.
- You pay the cost of sending the watch back to us, insured for its full value. The original shipping charge, and any import duties and taxes you paid to your customs, are not refunded by us.
- The watch must be returned in its original condition, unworn beyond trying it on, with all tags, labels, papers and boxes it came with.
How to return a watch
Contact us first at WhatsApp (347) 637-7177 · info@watchflixnyc.com. We will confirm your return and explain how to send the watch back safely and insured.
Refunds
Once your watch arrives and we have checked its condition, we process your refund or exchange within 7 days and confirm it by email.
Refunds go back to your original payment method. Depending on your bank or card issuer, it can take one to two billing cycles to appear on your statement.
Defective or damaged watches
If your watch arrives damaged or has a defect, contact us right away. We will arrange a refund or exchange, and we cover the cost of sending it back.