Frequently asked questions.

We ship to the United States, and to most other countries once we have confirmed delivery with you on WhatsApp. We cannot ship to Russia, Belarus, Iran, North Korea, Syria or Cuba. If your country is not one we usually serve, ask us before you order.

Shipping within the United States is free and fully insured. Processing takes at least 24 hours, then the watch reaches the FedEx location nearest you in 1–3 business days, where you collect it with a photo ID. For other countries, message us on WhatsApp first: we confirm delivery, the cost and the time before you order.

Every watch is in stock in the US. Once your payment is confirmed, processing takes at least 24 hours; the watch then arrives in 1–3 business days within the United States. For other countries we confirm the time on WhatsApp before you order; customs can add to it.

Import duties and taxes are charged by your country's customs when the watch arrives. They are not included in our prices and are paid by the buyer. The amount depends on your country; your customs office or the courier collects it, usually before delivery.

In the United States, for your protection against theft and fraud, we send every watch to the FedEx location nearest to your address, not to your door. FedEx notifies you when it arrives, and you collect it with a valid government-issued photo ID that matches the name on the order. In other countries the courier delivers to your address against a signature. Shipping policy

Yes. Every shipment is fully insured for its full value until it is handed over to you. In the United States the watch waits at the FedEx location nearest you and is released only against a government-issued photo ID that matches the name on the order; in other countries the courier hands it over against a signature. If it arrives damaged, contact us right away and we arrange a refund or exchange.

Yes. We email you the tracking details as soon as your watch has shipped, after at least 24 hours of processing. In the United States it then takes 1–3 business days to reach the FedEx location nearest you, and FedEx tells you when it is ready to collect with your photo ID. Questions about a delivery? Message us on WhatsApp or by email with your order number.

Yes, within 14 days of receiving it (postmarked). The watch must come back in its original condition, unworn beyond trying it on, with all the tags, papers and boxes it came with. Contact us first and we explain how to send it back safely and insured. Refund policy

No. There is no restocking fee. You can return a watch within 14 days of receiving it, in its original condition with all the tags, papers and boxes it came with, and you pay only the cost of sending it back to us, insured. Contact us first and we explain how to send it safely. Your refund follows within 7 days of the watch arriving back.

Once the watch is back and we have checked that it is in its original condition, we process your refund or exchange within 7 days and confirm it by email. The money goes back to your original payment method; your bank or card issuer may take a few more days to show it. Returns are accepted within 14 days of receiving the watch, with no restocking fee.

Contact us right away on WhatsApp or by email with your order number. We arrange a refund or exchange, and we cover the cost of sending the watch back, fully insured. A fault in the movement that appears later is covered by our 24-month warranty: we repair the movement, or, if that is not possible, replace the watch with one of equal value or refund you.

Yes. Every watch we sell is checked by our specialist before it ships: the reference and serial against the papers, the case and bracelet, the dial and hands under a loupe, the movement, a timing test, and a pressure test for watches made to be worn in water. If a watch does not pass, we do not sell it. You can also ask for live photos of the exact watch before you buy. How we check every watch

New: Brand new and never worn, as supplied. Unworn: Never worn. It may have been stored or displayed, but shows no signs of use. Very good: Lightly worn with at most very faint signs of use; close to new. Good: Worn, with visible but normal signs of use for its age.

Each listing states whether the original box and the original papers (the warranty card or certificate) are included, and the year of the watch where it is known. A watch with both is often called a full set and is usually easier to resell. Ask us on WhatsApp if you would like photos of the box and papers before you buy.

US dollars. The site can show an approximate price in your own currency, and you are charged in US dollars. Import duties and taxes are charged by your country's customs when the watch arrives. They are not included in our prices and are paid by the buyer.

When the watch's page shows "Buy now", you pay on a secure checkout: Stripe (card, Apple Pay or Google Pay) or PayPal (your PayPal account or a card), whichever the page offers. They handle the payment and we never see your card details. You can always reserve the watch on WhatsApp or by email instead: we confirm it is available and send you the payment details. The watch ships once the payment has been received.

The price of that watch is not shown on the site: ask us on WhatsApp, or by email through the form on the watch's page, and we send you a personal price, usually within one business day. There is no obligation. If you decide to buy, we confirm the watch is available and send you the payment details; it ships once the payment has been received.

Yes: 10% off your first watch, up to $1,000, once per customer. Choose "Get your code" at the top of the page to message us on WhatsApp, and we send you your code; enter it in "Have a code?" under Buy now on the watch's page. When Buy now is not shown, ask for the discount when you reserve your watch on WhatsApp or by email and we take it off.

Yes. Every watch comes with a 24-month Watchflix NYC warranty on the movement, from the day you pick it up. It covers defects that stop the watch from working or keeping time within the maker's tolerances. We repair the movement, or, if that is not possible, replace the watch with one of equal value or refund you. To claim, contact us and we arrange insured shipping at our cost. Warranty policy

The warranty covers the movement only. It does not cover normal wear such as scratches, dents and fading of the case, bracelet, strap, crystal or bezel; damage from accidents, impacts or misuse; water entering the watch, for example after the crown was left open; watches opened, repaired or modified by anyone other than us or the manufacturer's service; batteries, straps and gaskets that wear with use; or loss and theft.

Yes. Send us the brand, reference and condition (photos help) and you get a clear offer in writing in less than 24 hours, without obligation. If you accept, we send you a free, prepaid and fully insured shipping label, and pay you by wire transfer within 1–2 business days after inspection. Get my offer in 24 hours

Yes. We offer a full service for luxury mechanical watches. You get a free quote first, and nothing is done until you approve it. You send the watch fully insured from anywhere in the US, or drop it off at our Los Angeles store; a service usually takes 2–4 weeks, and the work is covered by a 12-month warranty. Request a quote on the servicing page with the brand, model and what the watch is doing. Watch servicing

Yes. On any watch's page, choose "Trade in toward this one" and send us the brand, reference, condition and a few photos of yours. Your written offer, in less than 24 hours, shows what your watch is worth to us and the difference to pay. If you accept, we send you a free, prepaid and fully insured shipping label for your watch. Trade in your watch