Frequently asked questions.

We ship to addresses in the United States.

Nothing. Shipping is free on every order and fully insured.

Watches marked "In stock" ship once your payment is confirmed and arrive in 1–3 business days. If a watch shows a longer delivery time on its page, that time applies first; once it ships, it arrives in 1–3 business days.

For your protection against theft and fraud, we send every watch to the FedEx location nearest to your address, not to your door. FedEx notifies you when it arrives, and you collect it with a valid government-issued photo ID that matches the name on the order. Shipping policy

Yes. Every shipment is fully insured for its value until it reaches the FedEx location.

Yes. We email you the tracking details as soon as your watch has shipped.

Yes, within 5 days of picking it up (postmarked). The watch must come back in its original condition, unworn beyond trying it on, with all the tags, papers and boxes it came with. Contact us first and we explain how to send it back safely and insured. Refund policy

A 15% restocking fee applies to returns that are not caused by a defect or shipping damage.

Once the watch is back and we have checked its condition, we process your refund or exchange within 7 days and confirm it by email. It goes back to your original payment method.

Contact us right away. We arrange a refund or exchange, and no restocking fee applies.

Yes. Every watch we sell is checked by our specialist before it ships. If a watch doesn't pass, we don't sell it. How we check every watch

New: Brand new and never worn, as supplied. Unworn: Never worn. It may have been stored or displayed, but shows no signs of use. Very good: Lightly worn with at most very faint signs of use; close to new. Good: Worn, with visible but normal signs of use for its age.

Each listing states whether the original box and papers are included, and the year where it is known. Ask us on WhatsApp if you would like photos of them.

US dollars. Applicable sales taxes and duties are shown or confirmed before you pay.

We accept wire transfer and crypto. Add the watch to your bag and reserve it on WhatsApp or by email; we confirm availability and send you the payment details. Your watch ships once the payment has been received. Online checkout by card and PayPal is coming soon.

Ask us on WhatsApp or by email when you reserve your watch and we confirm the options and send you the payment details.

Ask us for a personal offer on WhatsApp or through the form on the watch's page. We usually reply within one business day.

Yes: 10% off your first watch, up to $1,000. Message us on WhatsApp and we send you the code.

Yes. Use "Make an offer" on the watch's page and we reply by email.

Yes. Every watch comes with a 12-month Watchflix warranty on the movement. Any manufacturer's warranty that still applies is stated on the watch's page and runs alongside ours. Warranty policy

Normal wear (scratches, dents, fading), accidents, water damage, and watches opened or repaired by anyone other than us or the manufacturer's service.

Yes. Send us the brand, reference and condition (photos help) and we send you a clear offer in writing, without obligation. If you accept, we send you a free, prepaid and fully insured shipping label, and pay you by wire transfer within 1–2 business days after inspection. Get a free valuation

Yes. Tell us which watch you would like and send us the details of yours; we put its value towards your next watch.