Where we ship
We ship to the United States, and to most other countries once we have confirmed delivery with you on WhatsApp.
We cannot ship to Russia, Belarus, Iran, North Korea, Syria, Cuba. If your country is not one we usually serve, contact us before you order and we will tell you whether we can deliver there.
Cost and delivery time
Every order takes at least 24 hours to process after your payment is confirmed; the watch ships after that.
United States: shipping is free and fully insured, and delivery takes 1–3 business days once the watch has shipped.
Other countries: message us on WhatsApp before you order. We confirm whether we can deliver to your country, the cost and the time; the watch then ships fully insured by FedEx or DHL Express. Customs clearance in your country can add to that time and is outside our control.
Import duties and taxes
Import duties and taxes are charged by your country's customs when the watch arrives. They are not included in our prices and are paid by the buyer.
The amount depends on the rules of your country and the value of the watch. Your customs office or the courier collects it, usually before delivery. If a shipment is refused or returned because duties were not paid, the shipping cost and any return charges are deducted from the refund.
Delivery in the United States: pickup at FedEx
For your protection against theft and fraud, every watch is sent to the FedEx location nearest to the address you give us, not to your door.
When your package arrives, FedEx will notify you. Bring a valid government-issued photo ID that matches the name on the order to collect it.
Delivery in other countries
The courier delivers to the address you give us and hands the package over against a signature. Someone must be there to receive it.
Insurance
Every shipment is fully insured for its value until it is handed over to you.
Tracking
We email you tracking details as soon as your watch has shipped.
Questions
Contact us at WhatsApp (347) 637-7177 · info@watchflixnyc.com.